1. Introduction
Retrieve Legal & Tax CJSC (“Retrieve,” “we,” “our,” or “us”) operates the website www.retrieve.am and provides legal, tax, corporate, and immigration advisory services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information of visitors to our website and clients who engage our services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you disagree with its terms, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide
We collect personal information that you voluntarily provide to us, including:
– Contact details: full name, email address, phone number, mailing address
– Identity and due-diligence documents: passport copies, proof of address, company registration documents, tax identification numbers
– Financial information: bank account details, transaction records, where required for our advisory mandate
– Business information: corporate structure details, ownership and UBO information, contractual documents
– Communications: messages sent via our contact forms, email correspondence, or during consultations
2.2 Information Collected Automatically
When you visit www.retrieve.am, certain technical data may be collected automatically:
– IP address and general geographic location
– Browser type, operating system, and device identifiers
– Pages viewed, time spent on pages, and referring URLs
– Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
We may receive information about you from public registries (e.g., state company registers, land registries), our clients who refer you, or due-diligence and sanctions-screening databases.
3. Legal Basis for Processing
We process personal data on one or more of the following legal bases:
– Performance of a contract: to provide the legal, tax, or advisory services you have requested
– Legal obligation: to comply with applicable anti-money-laundering (AML), know-your-customer (KYC), tax, and other regulatory requirements
– Legitimate interests: to manage our business operations, prevent fraud, and improve our services, where such interests are not overridden by your rights
– Consent: where you have expressly consented, for example to receive marketing communications or newsletters
4. How We Use Your Information
We use the information we collect to:
– Deliver legal, tax, corporate structuring, immigration, and related advisory services
– Conduct mandatory AML/KYC identity verification and ongoing due diligence
– Communicate with you about your matter, including sending engagement letters, invoices, and status updates
– Comply with court orders, regulatory requests, and applicable laws
– Improve and administer our website and internal systems
– Send service-related notices and, where consent has been given, marketing materials
– Resolve disputes and enforce our terms of engagement
5. Disclosure of Your Information
We do not sell personal data. We may share your information with:
– Co-counsel, correspondent lawyers, notaries, and translators engaged to assist on your matter, subject to confidentiality obligations
– State authorities, courts, and regulatory bodies as required by law
– Third-party service providers (IT hosting, cloud storage, accounting software) who process data on our behalf under data-processing agreements
– Professional bodies with which we are affiliated, where required for regulatory oversight
– Successor entities in the event of a merger, acquisition, or reorganisation of our firm
Any disclosure is made only to the extent necessary and subject to appropriate safeguards.
6. International Transfers
Your information may be processed outside Armenia, including in EU/EEA member states or other jurisdictions where our correspondent partners are located. Where such transfers occur, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions).
7. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.
We do not use cookies to serve third-party advertising.
8. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including:
– Client matter files: a minimum of 10 years following the conclusion of an engagement, or as required by applicable professional rules
– AML/KYC records: 5 years from the end of a business relationship, in accordance with Armenian AML legislation
– Website analytics data: up to 24 months
– Marketing communications data: until you withdraw consent or unsubscribe
9. Your Rights
Subject to applicable law, you may have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Request erasure of your data (subject to our legal retention obligations)
– Object to or restrict certain processing activities
– Withdraw consent at any time, where processing is based on consent
– Lodge a complaint with the Personal Data Protection Agency of the Republic of Armenia
To exercise any of these rights, please contact us at info@retrieve.am.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no internet transmission or electronic storage is completely secure. We encourage you to use secure channels when sharing sensitive documents.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated effective date. Continued use of our website or services following notification of changes constitutes acceptance of the revised policy.
13. Contact
For questions or requests relating to this Privacy Policy, please contact:
Retrieve Legal & Tax CJSC
Yerevan, Republic of Armenia
Email: info@retrieve.am
Website: www.retrieve.am